Top FAQ’s
Q
I want to order a product from any site around the Taiwan , South Korea, Japan, USA, Australia, Korea, Brazil, Indonesia, New Zealand and Thailand is it possible?
Yes, It’s certainly possible. To create an order, copy the URL and paste it in our create order page ( Order page text to be linked to create order page) or send photo in what’s app no:+86 1 87 7980 6337 +1 (206) 261 7483.
Q
What will be my total cost ?
Our charges included the product price, local shipping fee, international shipping and import duties, courier charge and vat.
Check prices in our calculator for reference only, it doesn’t show the exact cost.
Q
How can I make the payment?
A
Payment will be accepted in any country Currency in the following methods:
Credit/Debit/Prepaid Cards: Visa, Masercard, Amex, ,Discover ,JCB , DinersClub ,UnionPay ,Maestro
ewallets: Paypal, Alipay
US Bank Account
- Bank name: First Century Bank
- Bank Address: 1731 N Elm St Commerce Ga 30529 USA
- Routing (ABA): 061120084
- Account No: 4012873877478
- Account Type: CHECKING
- Beneficiary name: RAJ BHAUMIK
Punjab National Bank
Bank Account Details
- A/c Name: Moumita Manna
- IFSC code: PUNB0018820
- AC no: 0188010419345
- Bank name: Punjab National Bank
- Swift Code: PUNBINBBKSL
Payment through RTGS SBI
Bank Account Details
Swift Code: SBININBB839
A/c Name: Rajkumar Bhunia
IFSC code: SBIN0002020
AC no: 43625613656
Bank name: State Bank of India (SBI Bank)
Q
Can I pay 50% to confirm my order?
A
Full Payment in advance to confirm the order because the product cost, shipping and import costs have to be covered on your behalf. But fear not, if your order is cancelled or not delivered to you, we will refund you full amount.
Q
How can I place orders ?
A
You can place ordered by pasting URL in create, calling, chatting with us or sending product photo in what’s app no:+86 1 87 7980 6337 +1 (206) 261 7483.
Q
How long will you take for delivery?
A
Delivery time for all 12 countries to China are listed below:
Delivery days are estimated for real delivery time it can take 2 or 4 more or less days for delivery and exact delivery days will be notified after order and payment.
India to China: 20 to 45 days By Sea ; 3-8 days By Air
USA to China: 6 to 7 days By Sea ; 5-12 days By Air
Japan to China: 10 to 20 days By Sea ; 3-7 days By Air
Russia to China: 1 to 5 days By Sea ; 1-2 days By Air
Australia to China: 5 to 36 days By Sea ; 3-7 days By Air
Thailand to China: 1 to 14 days By Sea ; 1-3 days By Air
Taiwan to China: 7 to 14 days By Sea ; 1-3 days By Air
South Korea to China: 3 to 5 days By Sea ; 1-3 days By Air
Korea to China: 5 to 8 days By Sea ; 1-3 days By Air
Brazil to China: 18 to 28 days By Sea ; 3-8 days By Air
New Zealand to China: 6 to 13 days By Sea ; 3-10 days By Air
India to China: 3 to 7 days By Sea ; 1-3 days By Air
Ordering
Q
From which countries can I buy using Suryaimport?
A
We currently take orders from all countries websites which are Taiwan , South Korea, Japan, USA, Australia, Korea, Brazil, India, Europe, New Zealand and Thailand.
Q
Can I buy from Taiwan , South Korea, Japan, USA, Australia, Korea, Brazil, Indonesia, New Zealand, Thailand, India, Europe, Russia based websites?
A
We currently take orders from all of these countries websites including Taiwan , South Korea, Japan, USA, Australia, Korea, Brazil, New Zealand, Thailand, India, Europe, Russia .
Q
Can I buy from websites not listed in your recommended page?
A
Yes, we take orders from websites not listed in our recommended websites. But, Our team will review those websites to check whether the website is safe for shopping before confirming the order request.
Q
Can I request for order on Facebook ?
A
Yes, you can also chat with us on Facebook to create an order. </div>
Shipping and Delivery
Q
How long do you take to deliver products from product location country to China?
A
Delivery time for all 12 countries to China are listed below:
Delivery days are estimated for real delivery time it can take 2 or 4 more or less days for delivery and exact delivery days will be notified after order and payment.
India to China: 20 to 45 days By Sea ; 3-8 days By Air
USA to China: 6 to 7 days By Sea ; 5-12 days By Air
Russia to China: 4 to 5 days By Sea ; 1-2 days By Air
Australia to China: 5 to 10 days By Sea ; 3-7 days By Air
Thailand to China: 15 to 25 days By Sea ; 1-3 days By Air
Taiwan to China: 10 to 14 days By Sea ; 1-3 days By Air
South Korea to China: 18 to 20 days By Sea ; 3-8 days By Air
Korea to China: 18 to 25 days By Sea ; 3-7 days By Air
Brazil to China: 18 to 28 days By Sea ; 3-8 days By Air
New Zealand to China: 10 to 30 days By Sea ; 5-10 days By Air
India to China: 3 to 7 days By Sea ; 1-3 days By Air
Note: Shipping by air is very expensive and not recommended and do not save customers money but shipping is fast.
Note: It can take more time due to natural disaster and natural reasons like earthquake, hurricane, and government holidays and so on.
Q
And , what about products from USA, Japan, South Korea, Taiwan, Australia, India, Russia, Europe, Thailand, Korea, Brazil, Indonesia and New Zealand ?
A
Yes, We deliver product from USA, New Zealand Japan, South Korea, Taiwan, Australia, India, Russia, Europe, Thailand, Korea, Brazil, Indonesia to every corner of China.
Q
Where is my order?
A
You can track your order by clicking here, calling us, chatting us. ( take to order request page)
Q
Why is my order delayed?
A
Sometimes orders get delayed because the seller delays the delivery to our warehouse, delayed customs clearance at Airport or flight delays due to bad weather.
Returns, Refunds
Q
Can I cancel my order?
A
Yes, you cancel the order if the product is not bought yet from our company to deliver you.
Q
What about refund?
A
You wont get refund after making final order.
Payment and Pricing
Q
How can I make payment for the order?
A
You can make payment by visiting our making a bank transfer, and all of the methods listed above. Online payment gateway will be integrated soon.
Q
What are the costs involved when importing products to all country?
A
There are three main costs : Bank charges, International shipping charges and Import duties or custom duty charges.
Q
Why are you charges so expensive?
A
Suryaimport specializes in providing the best prices to our customers. Thus, we keep our charges very minimum.
Importing products from abroad incurs a lot of charges such as bank charges, international shipping and import fees. Among these charges, import fees/ custom duties take up the majority of the costs.
Q
Can I get additional discounts?
A
Since we already provide the best prices to our customers, additional discounts is not possible.
Tracking Order
Q
How can I track my order?
A
You can track your order from my orders page.
Q
How do I know my order is confirmed?
A
We will send you an email when we confirm your order. You can also check My Orders page and checking the tracking status.
Q
Which courier will deliver my item?
A
We use a network of trustworthy partners based on their speed to deliver the order to you.
Q
Why did I receive a partial order?
A
This could be because: You have a single order with many items, that could have been shipping separately. If an item is missing from a set or combo, please get in touch with us through contact customer care no +91 7478089895(India) , USA (+1)206 261 7483 Whats app!